Delivery

HOME & BUSINESS DELIVERY SERVICE FAQ'S

WHICH DAYS DO YOU DELIVER?

WE DELIVER ON WEEKDAYS, FROM MONDAY TO FRIDAY.

DO YOU HAVE A DELIVERY FEE?

WE HAVE FLAT RATE DELIVERY FEE OF $5.00 FOR HOUSEHOLDS AND BUSINESSES.

DO YOU OFFER CONTACTLESS DELIVERY?

OUR DELIVERY IS CONTACT-LESS! YOU WILL RECEIVE AN EMAIL OR A TEXT WHEN YOUR DELIVERY HAS LEFT OUR STORE AND IS ON ITS WAY AND A EMAIL OR TEXT WHEN WE HAVE LEFT IT AT YOUR FRONT DOOR (OR IN A SAFE PLACE).

IS THERE A MINIMUM ORDER VALUE?

YES, WE HAVE A MINIMUM SPEND OF $25.00 TO ENSURE OUR TEAM'S TIME IS WELL SPENT ON THE ROAD!

WHEN IS YOUR ORDER CUT OFF TIME?

1:59PM IS THE CUT OFF FOR NEXT-DAY DELIVERY.

NOT AT HOME WHEN WE DELIVER?

YOU WILL RECEIVE AN EMAIL OR A TEXT WHEN YOUR ORDER IS ON ITS WAY. IF YOU ARE NOT AT HOME, IT WILL BE LEFT IN A SAFE PLACE & YOU WILL RECEIVE A TEXT ONCE DELIVERED - CAMPUS & CO ARE NOT HELD RESPONSIBLE FOR YOUR ORDER AFTER THIS.

IS ADVANCE ORDERING AVAILABLE?

DUE TO STOCK LIMITATIONS, CUSTOMERS ARE RESTRICTED TO ORDERING NO MORE THAN 1 WEEK IN ADVANCE. CAMPUS & CO GOULBURN ARE NOT HELD RESPONSIBLE FOR PRODUCTS NOT IN STOCK FOR ADVANCED ORDERS AND YOU WILL BE ISSUED WITH A STORE CREDIT.

HELP! SOMETHING IS MISSING FROM MY ORDER!

FIRSTLY, WE APOLOGISE FOR THE INCONVENENCE THIS HAS CAUSED YOU! UNFORTUNATELY, DUE TO HIGH DEMAND, WE CAN'T ALWAYS GUARANTEE STOCK FOR YOUR ORDER. WHEN YOUR ORDER IS PACKED, IF PRODUCTS ARE UNAVAILABLE, YOU WILL RECEIVE A FULL REFUND OF THE PRODUCTS BACK ON THE CREDIT CARD THAT YOU USED TO PAY FOR YOUR ORDER. IF YOUR ORDER ARRIVES AND SOMETHING IS MISSING- PLEASE CONTACT US AND LET US KNOW & WE WILL ARRANGE FOR A REFUND.


 

NEW FEATURES ADDED TESTING ON THIS WEBSITE

We have removed the Type which is showing at the Cart Line Items

We have updated the header menus for DARK Type. It is now readable

We have guide for enabling and disabling of gift wrap.

We have updated the code for the reorder button so it will not redirected to the example theme.

We have updated the stores which already using the 6.1 version.

We have updated the design for the Sold-Out products. We make it gray and disabled.

General THEME QUESTIONS

This website will always have the latest testing theme on it prior to releasing it to all users. New features will get added here for users to test and try for feedback prior to releasing to stores in the quarterly update.

Please visit the link below to access the latest published theme and changelog.

https://shopify.campusandco.com/themeupdates.html

We try and do an update at the end of each quarter. So, every 3 months, unless there is a bug found that means we release a quicker fix.